If you weren’t able to make the first ever SupConf in San Francisco this week (and today’s the second day!) , here is a previously recorded rehearsal for the talk – not quite the same as being here, but I hope valuable! I am not 100% certain if there will be a recording of the live talk available, but if it is, I’ll share that once it’s in my hands as well.
Use the Data You Have: Explanation and Context
Most conference talks are the worst. We can acknowledge that, among ourselves, right?
Many folks don’t properly prepare, they don’t expend any care into their visuals, and they fail to bring anything like the kind of value that they could.
I’m not saying that people who present at conferences are the worst. By and large they’re actually the opposite – they’re some of the best and brightest and most interesting people in an industry, and that’s why they’ve been invited to speak at a conference.
(sometimes they’re even being paid to speak at the conference)
I think it’s more that socially, at least Americans, we conceive of public speaking the same way we conceive of learning mathematics. It’s like a light switch. You’ve got it or you don’t.
“I’m not a math person.”
That’s nonsense of course. But, it’s pervasive, and it unfortunately really sells us short on both ends – folks who have a ton of amazing things to say don’t use their voice because they think it’s simply the way, when it’s more a matter of work, and practice, and preparation.
The other side of the coin are the folks who think they’ve got it, that charisma, and preparation is for squares who don’t have it.
That’s nonsense, too, naturally.
This is a long way of providing context for a series of Posts I’ll be doing over the next few weeks. I’m speaking at SupConf later this month, and I am determined to provide a mountain of value to the folks who have travelled to San Francisco and trusted me with twenty minutes of their time. My talk is called Use The Data You Have.
It’s about how customer support teams can create value within their companies and for their customers without running experiments or trying new and crazy stuff – just by using the data they already have.
One way I am assuring myself that I can provide some value is by creating the value way ahead of time, in the form of these blog posts, that will serve as a supplement to what I discuss in the talk.
(Don’t worry, they’ll be helpful in their own way as well, I’m not going to keep anything special away from folks who aren’t going to the conference, or are reading this in the future)
In some way this blog series is a way for me to hedge my bets: even if I completely mess up the presentation and look like a total buffoon, I’ll still be able to click through to my final splash slide and cry for redemption; look, look, all hope is not lost!
Plus, this series is going to be somewhat dry, with some screenshots and Google Analytics talk, which is important, but super dry and not at all suited for an in-person conference talk.
Watch this space!
Full LevelUp Video
The kind folks at LevelUp have posted the full video of all of the talks on their Vimeo page. Here’s one take on hospitality and software release, given with my comrade and ally, Daryl L. L. Houston. I hope you like it!
P.S. to U.S. Citizens: Go Vote!
Big Week for Tech Valley!
October is looking to be a big month for tech workers in the Capital Region – in particular the week of the fifth – with the first Level Up Conference taking place on Wednesday and Thursday (10/8 – 10/9), and also the first ever WordCamp Saratoga taking place on Saturday (10/11), there is an awful lot of potential for professional education, personal networking and of course, beers with friends old and new.
For those of you who are running the full gauntlet, Sharatoga Coworking in downtown Saratoga is also offering a free co-working day in their Broadway shared office space for folks who will be in town for both events!
Hopefully this can grow into an annual Power Week for technology workers in our area – it’s great to be a part of a growing community with this kind of energy!
Full disclosure: I am speaking at LevelUp, organizing WordCamp, and am a founding member of Sharatoga. I do not have a financial interest in any of these events or organizations.