Category: events

A Civilian at World of Watson Part Three: Philosophy

Back in October I was invited by IBM to attend their World of Watson event in Las Vegas – I wrote a little about it at the time.

Now that I have had some time following the event, I’ve been able to percolate and put my thoughts to paper, as it were. In the interest of you, dear reader, I’ve split these thoughts into three different posts; Technology, Business and Philosophy.

This post is the third and final, talking a little bit about Philosophy. You can find my first post, discussing the Technology and my experience of it, here. The second post, discussing the Business of IBM and the conference, here.

Continue reading “A Civilian at World of Watson Part Three: Philosophy”

A Civilian at World of Watson Part Two: Business

Back in October I was invited by IBM to attend their World of Watson event in Las Vegas – I wrote a little about it at the time.

Now that I have had some time following the event, I’ve been able to percolate and put my thoughts to paper, as it were. In the interest of you, dear reader, I’m splitting these thoughts into three different posts; Technology, Business and Philosophy. Note that there are no bright lines here: I’m sure to touch on each of the three topics in all three posts.

(I predict #1 and #2 will far outshine #3 in terms of traffic – such is life, friends!)

This post is the second, talking a little bit about Business. You can find my first post, discussing the Technology and my experience of it, here.
Continue reading “A Civilian at World of Watson Part Two: Business”

Full SupConf Video for Use the Data You Have

Hey folks! I’m really happy to share with you the full video of my recent talk at SupConf 2016, where I gave a talk on leveraging your existing data to build value from your support organization – here it is!

I also created a supplementary Page with a three-parter on how to execute the ideas I present in the talk – you can find that at https://s12k.com/supconf/ .

SupConf East is coming soon – as a speaker and an attendee, I cannot recommend it highly enough! You can get updates on the next SupConf event by signing up for the mailing list here.

SupConf Talk Rehearsal Recording

If you weren’t able to make the first ever SupConf in San Francisco this week (and today’s the second day!) , here is a previously recorded rehearsal for the talk – not quite the same as being here, but I hope valuable! I am not 100% certain if there will be a recording of the live talk available, but if it is, I’ll share that once it’s in my hands as well.

Use the Data You Have: Explanation and Context

Most conference talks are the worst. We can acknowledge that, among ourselves, right?

Many folks don’t properly prepare, they don’t expend any care into their visuals, and they fail to bring anything like the kind of value that they could.

I’m not saying that people who present at conferences are the worst. By and large they’re actually the opposite – they’re some of the best and brightest and most interesting people in an industry, and that’s why they’ve been invited to speak at a conference.

(sometimes they’re even being paid to speak at the conference)

I think it’s more that socially, at least Americans, we conceive of public speaking the same way we conceive of learning mathematics. It’s like a light switch. You’ve got it or you don’t.

“I’m not a math person.”

That’s nonsense of course. But, it’s pervasive, and it unfortunately really sells us short on both ends – folks who have a ton of amazing things to say don’t use their voice because they think it’s simply the way, when it’s more a matter of work, and practice, and preparation.

The other side of the coin are the folks who think they’ve got it, that charisma, and preparation is for squares who don’t have it.

That’s nonsense, too, naturally.

This is a long way of providing context for a series of Posts I’ll be doing over the next few weeks. I’m speaking at SupConf later this month, and I am determined to provide a mountain of value to the folks who have travelled to San Francisco and trusted me with twenty minutes of their time. My talk is called Use The Data You Have. 

It’s about how customer support teams can create value within their companies and for their customers without running experiments or trying new and crazy stuff – just by using the data they already have.

One way I am assuring myself that I can provide some value is by creating the value way ahead of time, in the form of these blog posts, that will serve as a supplement to what I discuss in the talk.

(Don’t worry, they’ll be helpful in their own way as well, I’m not going to keep anything special away from folks who aren’t going to the conference, or are reading this in the future)

In some way this blog series is a way for me to hedge my bets: even if I completely mess up the presentation and look like a total buffoon, I’ll still be able to click through to my final splash slide and cry for redemption; look, look, all hope is not lost!

Plus, this series is going to be somewhat dry, with some screenshots and Google Analytics talk, which is important, but super dry and not at all suited for an in-person conference talk.

Watch this space!