Hey folks! I’m really happy to share with you the full video of my recent talk at SupConf 2016, where I gave a talk on leveraging your existing data to build value from your support organization – here it is!

I also created a supplementary Page with a three-parter on how to execute the ideas I present in the talk – you can find that at https://s12k.com/supconf/ .

SupConf East is coming soon – as a speaker and an attendee, I cannot recommend it highly enough! You can get updates on the next SupConf event by signing up for the mailing list here.

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