Huge thanks to Olark (our live chat provider at Automattic) for inviting me to speak at their first ever Customers For The Win event at Boston’s We Work coworking space. I was in town for An Event Apart, and it was a real treat to meet their crew and talk a little bit about stealing ideas from the Toyota Production System. You can see my slides here, and I hope to have a video soon.

It was great to meet all the fine folks at Olark, as well as finally connect with some other folks I’ve chatted with in the Support Driven Slack Channel. If you ever have a chance to give a flash talk on a topic you’re excited about, make like Nike, and just do it!