Today I filled out a survey for Automattic; it was about how I liked working here, and our company culture, and what I thought about leadership. I’m very curious to see what comes out of it, but after a day’s worth of perseverating on it, I keep returning to Ten Bullets, a sort-of training video by NYC based artist Tom Sachs. Here’s a little blast from the past, a piece I wrote about Ten Bullets and how it applied to working in hospitality – I think much of it still applies, since, after all, what is customer service but hospitality? I’ll put the video in the comments if you’d rather not click through.

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