If you’re here for the slides, here you go:

 

(I’ve also uploaded a rehearsal run-through of the talk with slides here)

If you’re attending SupConf, I’d love to learn more about you, your job, your struggles, and your victories.

I am on all of the usual media and would be stoked to connect with you in any of them or all of them:

LinkedIn | Twitter | Instagram

If this is your first time to my blog, I have a few Posts that I think folks at SupConf would really appreciate:

Customer Service is the Last Mile for Saas Companies

Documentation, Support and Customer Success

Working From Home and Phatic Communication

If you’re interested in some step-by-step instructions on the best way to start leveraging data to achieve big wins for your customer, your company, and for you, here is the series I wrote for SupConf to go along with my talk:

• Use the Data You Have: Explanation and Context
• Use the Data You Have: Ask the Right Questions
• Use the Data You Have: Answer Your Questions
• Use the Data You Have: Presenting and Persuading
• Full SupConf Video for Use the Data You Have