Customer Experience Analyst

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Check out this job posting at New Relic.

How cool is that? A data scientist, working specifically to ensure that the customer is having the best possible experience – how is that not revolutionizing hospitality? Using modern tools, bringing in knowhow from statistics, data analysis, and scripting languages to move the envelope forward on hospitality. That is inspiring.

I won’t be surprised if we see more postings like this pop up.

If, like me, you’re curious about some of these terms, here are some handy Wikipedia links:

Logistic Regression
Naïve Bayes Classifier
Support Vector Machine
Decision Trees
Artificial Neural Network
Net Promoter Score

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