Category: General

Work Hygiene

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Not that kind of hygiene.

One of the ways that you can get better sleep is by practicing good Sleep Hygiene – part of the Big Idea is that you need a space that is optimized for sleep. You keep your bedroom for sleeping and restful activity, mostly, which helps to keep your sleep restful and fulfilling.

As a remote worker, it’s easy to carry my work around with me – to the kitchen, into the living room, even out on the porch during the warmer months. My wife, a professor, also tends to do quite a lot of work at home, grading, lecture prepping, etc. We found ourselves in a place where the living room, the kitchen table, and even our bedroom had papers to be graded, power cords, and legal pads covering any available surface.

Starting this week, inspired by the idea of Sleep Hygiene, we’ve started to institute better Work Hygiene – to keep work from encroaching on our non-work spaces, to prevent it from being a constant visual and physical reminder, any time we are doing work in the house, we are doing it in our shared office space. We have two desks, a couch, and plenty of room for both of us to spread out. In fact, we’re both working in here right now. So far, it’s been great – simply pushing all of our physical Work Stuff into one room has reduced mental clutter and distraction from other parts of our life, and also helps us to maintain focus while we’re in the office.

Especially for remote workers, it’s up to you to define your own idea of Work Space – and you should define it with hard edges to avoid work creep, both mentally and physically.

Vimeo Support Team Portraits

Something that I really enjoy about well-done Support is the way that is goes from a business transaction (think of the last time you called your cable or internet provider) to a more personal interaction. At WordPress.com we’ve recently added a bar of our Happiness Engineers’ Gravatars, like this:

In poking around Vimeo’s documentation today, I noticed they’ve taken this to the next level, with some neat hover states and built-in animation, and I really dig it. Check it out:

Things to do Prior to Managing a Remote Team

  1. Contact folks you know that have managed remote teams or projects before. Ask for their advice.
  2. Search Google, read some articles.
  3. Consider what has worked in-person, and whether or not it might also work remotely.
  4. Study up on your team: make a spreadsheet, learn something about everyone
  5. Lurk your team’s internal communications: how do people interact?
  6. Work to find clearly defined goals, even if you define them yourself
  7. Create a rough time management structure for yourself ahead of time; be flexible with it, but ensure things are working for you
  8. Ease into it; take some time to get used to the new role. No need to go in guns blazing, right?

Ways to Measure the Existing Market for a Product or Service

  1. Create a sham version of your product or service. Put it on eBay. Record the results
  2. Post ads on local Craigslist sites leading to a product-specific inbox. Record your replies, create a mailing list.
  3. Peruse industry magazines for small-time ads of similar products
  4. Run an ad in an industry-specific magazine, create a mailing list from responses. Use a free Google Voice number.
  5. Hire folks on Mechanical Turk to do market research by scouring message boards. Distinguish your best performers, pay them more and boot the rest.
  6. Build a simple contact form web site for your product. Try a few different AdWords ads, measure the results and adjust ads accordingly.
  7. Using your simple (and ambiguous) contact form web site, make a few different AdWords ads for similar products. Go with whichever one garners the most traffic.
  8. As 6 & 7 but with Facebook