Category: General

Plato, Socrates, Working Remotely and Communicating Well

Plato, Socrates, Working Remotely and Communicating Well

That’s a big, serious post title, isn’t it?

I was enjoying a one on one with the most recent addition to my team, Bruce, when I made an off-the-cuff remark about the way I think about communication and value within a remote company – this is something I think about a lot – specifically using Plato and Socrates as an example of what I meant.

It was the kind of moment where you realize no matter how long it’s been since you’ve been in a classroom, if you’re a philosophy major, you can’t escape it. Even so, it was one of those neat moments where my whole life coalesced together – Socrates and remote leadership? Sure, why not.

What I was saying to Bruce was this: if you’re working in a remote environment, creating value with your work is only one part of the equation. The second part, equally important to the first part, is ensuring that your value is communicated and distributed across the rest of the company or organization. This isn’t about self promotion; rather, this is about ensuring that any benefit you can create is enjoyed by the maximum number of your colleagues and comrades.

Everyone is pretty well familiar with Socrates, right? He said a lot of cool things, had a style of teaching named after him, he’s seen in a lot of ways as the father of modern Western philosophical thought. The thing about Socrates is, he never wrote anything down – he was a purely verbal guy, and he definitely created some waves in his locale.

He created a ton of value for the folks around him, and like many innovators, was not fully appreciated by the status quo. However, if it were not for Plato, that value would have remained locked in those relationships – when Socrates died, virtually all of that value would have died as well.

Plato is our force multiplier – we can argue whether or not he was as good a philosopher as Socrates, that’s not super important here – he recognized the value that Socrates was creating, and he captured it, in the form of the dialogues, play-like pieces that explained and explored Socrates and his thinking. We still read those dialogues today, thousands of years later.

We can see Plato’s work in the lens of aggressive transparency; he recognized value that existed but was not being captured in a way that would be accessible and evergreen to folks broadly (both geographically and temporally), and he captured it.

Aggressive transparency doesn’t just mean distributing value that you create yourself – it means maximizing the value for everyone, everywhere, everytime. Create  value, yes, absolutely – work hard, be inspired, make awesome stuff – but recognize that the value of what you make, what you do, should be stripped of limits and sent out into the universe – or at least your company wiki.

Remote Leadership: Figuring Out Feedback

Remote Leadership: Figuring Out Feedback

Working in a fully remote environment creates some unique challenges. One piece, that I’ve written about before, is the need to intentionally make visible one’s work.

This intentionality comes from the nature of the remote environment: we don’t have the natural day-to-day contact, the sort of diffusion of knowledge that one can gain from being in the same physical space.

Similarly, the need for feedback, for eyes on your work and your working style, is a very real need, and one that can be hard to figure out in a fully remote enviroment. I’m outlining here the way my team and I currently approach it – this approach has developed somewhat organically, out of company-wide surveys and smaller team discussions, and it’s working pretty well as far as I can tell. Like anything and everything we do, when it stops working, or when a better way to do it comes around, we’ll change!

Our current feedback structure has three types of feedback, each of which is quarterly, on a rolling basis. This means we end up engaging in one type of feedback every month. The three types:

  • Peer Reviews – where each member of the team reviews one random other member (including me!) on ticket and live chat transcripts.
  • 3-2-1-Oh Roadmapping – where I meet with each member of the team, and we chat about what they’re good at, what they’d like to be good at, and how I can support their journey.
  • Leadback Surveys – where the team anonymously provides me feedback on how I’m doing as their team lead. Yes, there are Likert scales involved!

In this way we’re able to provide feedback to one another, I’m able to understand how folks are feeling and how they see their personal professional journey, and my team is able to help me understand how best to serve them.

Communicating with a Remote Team: One on Ones

Communicating with a Remote Team: One on Ones

Leading a team at WordPress.com is a great opportunity – I wrote about my approach this a little bit before – we’re a fully distributed company, and we’re always able to switch things up, iterate on our work as well as our meta-work, the labor that enables us to work at our best.

Continue reading “Communicating with a Remote Team: One on Ones”

Chipotle’s 39 Point Checklist for Managers

Really interesting read – on one level I’m glad that my own performance working at WordPress.com does not involve a 39 point quantification,  but on another level that type of highly specific expectation setting does have its appeal.

If I were a manager at Chipotle, you’d better believe I wouldn’t be doing much that didn’t contribute directly to one of those checklist items – and maybe that’s the point.

Inside Chipotle’s extremely intense, 39-point checklist for outstanding management.