If you work in hospitality on the internet, or even really UX of any flavor, you should know about Support Driven – it’s a blog, it’s a podcast, it’s a Slack group!
And now, the fine folks at Support Driven (including my dear friends Andrea and Andrew) are organizing an all-new conference, with a really interesting take on the speaker submission and development process. If you work with customers, as a support person or as a data person or really in any form, you should look into this conference – especially if you have something to say!
Talks are only 15 minutes long and are focused on actionable results – do you have a lesson or story that could enrich the experience of other folks in customer-facing roles? You should absolutely submit a talk!