Following my presentation at SupConf I had the opportunity to chat with some folks from Help Scout, a popular support software startup. They were great! They sponsored the photo booth, which is always a treat.

Since the event, I’ve had the chance to work with Emily, one of the members of the writing staff at Help Scout, and they’ve been kind enough to help me translate my presentation and following blog posts into a single friendly bite-sized bit of content. Plus – check out that illustration!

You can check it out here – Create Value With the Support Data You Already Have

Huge thanks to Emily and the whole crew at Help Scout – it was a treat to work with you all!

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