Search Results for: hospitality

Internal and External Hospitality

As I write this, I’ve just LinkedIn connection request blasted my incoming colleagues from Woo – Welcome aboard, all! – and it brings front-of-mind something that I’ve been thinking about for some time; the way that we offer hospitality not just to our customers, but to our colleagues. I’ve written before about how Hospitality and Service … Continue reading Internal and External Hospitality

Service and Hospitality are Different Things

Let’s talk about service and hospitality. Relying on one-on-one experiences, on service, to delight your customers when you serve tens of thousands (sometimes millions) of people daily is untenable and inefficient. Service and hospitality. These are two words that we throw around a lot when we discuss the work of delighting our customer once they … Continue reading Service and Hospitality are Different Things